These are the most common questions we get asked here, at Buy a Star. If you find your question isn't answered - please do reach out to us via email (email@example.com), via our contact form or live chat.
How long does delivery take?
If you select our free shipping option, we ship via Royal Mail 1st Class and it usually takes 1-3 working days to arrive after ordering. If you require your star delivered by a guaranteed date and time, you can opt to upgrade your shipping for a nominal cost to one of our courier options.
Additionally, you can also get an email copy of your order (including supplementary leaflets) which will arrive within an hour after purchase - perfect for that last minute gift.
I don't have a PayPal account, how can I pay?
We accept all typical credit and debit cards via PayPal - you do not need to open an account.
To pay using your credit or debit card, proceed to pay via PayPal. Once you see the login screen, you will be able to scroll down the page and input your card details directly which will avoids any need to have a PayPal account.
Will my star be visible to the naked eye?
Whether this is possible depends on many factors (e.g. weather and location). We recommend using a telescope for best viewing, and additionally upgrading to Extra Bright or a Binary star to make viewing easier.
However, you will always be able to see your star via the Stellar Star Registry and Google Sky Map 24/7, 365 days of the year.
What is Buy a Star?
We are star naming company where you can name a star after yourself, a friend, family member or loved one. The name can be anything, such as Robin James or any a pet name. There are different packages to meet your requirements and are registered in the Stellar Star Registry for life and no star will ever be named twice.
How can I name a star?
Choose from the packages on our page: Standard star, Extra Bright Star or Binary Star. You will find the features of the packages on our homepage.
Fill up your details and the details of the person whose name you want to buy the star for. You can also chose a specific constellation if you like.
Finish your order and make payment. We accept PayPal, as well as normal credit and debit cards.
Receive your order in the post and leave us a feedback.
Will I own the star that I have named?
Due to stars being classified as celestial beings, they have been designated the property of all mankind, and as such no one can ever have legal ownership of a star - they are there for everyone to enjoy.
We use an independent star registry which accepts registrations, separate from other registries for internationally recognised bodies. The star registry can be viewed at stellar-registry.org.
Can I get a refund after purchase?
Once a star is assigned we cannot issue a refund, however we will do everything we can to resolve the issue causing the request. For example, this may be resending the order due it being lost by the courier, or arriving damage. We are also happy to include a free email copy of your star if the delivery is running behind schedule, or change the details to someone else - please simply get in touch. Please note personlised products are excluded by law from distance selling regulations.